1. Purpose and scope
This Privacy Policy describes how Kale Grup Dış Ticaret A.Ş. (the “Company”) processes personal data when you visit our website, contact us, request information, submit forms, or otherwise communicate with us. It applies to this website and related corporate communication channels used to respond to your requests.
2. Data we may collect
Depending on how you interact with the website, we may collect the following categories of personal data:
- Identity and contact details: This includes information such as your name, surname, company name, e-mail address, phone number, and physical address if provided via forms.
- Request and communication details: Message content, project information you submit, and any attachments you choose to share with us through our contact forms.
- Technical and usage data: Information about your IP address, device type, browser information, pages viewed on our site, and approximate location derived from your IP.
3. How we use personal data
We process your personal data for the following purposes:
- To respond to your inquiries and requests efficiently and provide necessary information about our products and services.
- To manage and maintain customer relations and communicate with you regarding the details of your request.
- To operate, maintain, and improve the website’s overall performance, user experience, and technical security.
- To comply with applicable legal obligations and respond to lawful requests from competent government or legal authorities.
4. Legal bases
We process personal data where it is necessary for our legitimate interests (such as responding to requests and securing our systems), to perform steps related to a contract at your request (for example, preparing a quotation or evaluating a project), to comply with legal obligations, and where required, based on your consent.
5. Cookies and similar technologies
Our website may use cookies and similar technologies to ensure core functionality, understand usage, and improve performance. Cookies help us provide you with a better experience. For details about cookie categories and your choices, please see our Cookie Policy.
6. Sharing and recipients
We do not sell personal data. We may share personal data with limited recipients only as necessary, such as:
- Service providers: Trusted third parties for website hosting, IT support, communications, analytics, and customer support under appropriate safeguards.
- Business partners: Sharing information where it is required to fulfill your specific request on a need-to-know basis.
- Public authorities: If we are required by law or a valid legal process to disclose information to public bodies.
7. International transfers
In some cases, our service providers may process data outside your country. Where applicable, we use appropriate safeguards designed to protect personal data, in line with applicable data protection laws. We ensure that such transfers comply with relevant legal frameworks.
8. Data security
We apply reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.
9. Data retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Once the data is no longer needed, it is securely deleted or anonymized.
10. Your rights
Subject to applicable law, you may have the right to:
- Request access to your personal data and receive a copy of the data we hold.
- Request the correction of inaccurate or incomplete personal data.
- Request the deletion or restriction of processing under certain legal conditions.
- Object to processing based on legitimate interests, where your specific situation justifies it.
- Withdraw consent at any time where processing is based on consent (without affecting prior processing).
- Lodge a complaint with the competent data protection authority in your jurisdiction.
11. Children’s privacy
This website is not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it.
12. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any data.
13. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated version will be effective immediately when published on this page.
14. Contact
If you have any questions about this policy or want to exercise your rights, please contact our office:
Kale Grup Dış Ticaret A.Ş.
Kurtköy District, Ankara Street, Yelken Plaza No: 289, Suite 21
Pendik, Istanbul, Turkey
E-mail: info@kalegrup.org
Last updated: 2026-01-27